Carol Rutto joined National Bank in February 2021 as the Director of the restructured Retail Division. She is
responsible for the Retail and Business Banking Division, including MSME and Islamic banking with a focus on
growth of consumer banking and bank channels. She is an accomplished professional with more than 24 years
of banking industry experience having previously worked in multinational financial institutions [Barclays
Bank of Kenya (Absa) and 4G Capital] in diverse senior management roles including assistant vice president,
vice president, head of digitization, head of premier banking and head of customer service, as well as COO
role. She holds a Bachelor of Commerce degree from The University of Nairobi, and a Pan African EMBA from
IESE Business School Spain.
In her previous roles, Carol has been instrumental in providing transformational leadership proven through
proficiency in driving business performance and complemented by expertise in business turnaround resulting
in demonstrable customer satisfaction and aggressive business growth to generate robust earnings.